Privacy and Data Protection Policy

Who we are

Super Speech HQ provides speech pathology services to children and their families.

 

What we collect

• Identifying and contact details (name, address, phone, email).

• NDIS number and funding information.

• Case history, medical and developmental information.

• Session notes, assessment results, reports.

• Audio, photo, and video recordings (only with your consent) for assessment, clinical planning, and progress tracking.
  
  

Why we collect it

• To provide safe, effective therapy and coordinate care.

• To communicate with you about appointments, invoices, and progress.

• To meet reporting obligations to you, the NDIS, Medicare, or other agencies where relevant.

• We rely on your consent to collect and use this information, unless required or authorised by law. You may withdraw consent at any time, though this may affect our ability to provide services.
  
  

How we collect it

• Directly from you or your authorised representative.

• From other providers or professionals with your consent.

• If we receive information from others, we will take reasonable steps to let you know.
  
  

Use and disclosure

• We use your information only to deliver and coordinate care.

• Acceptance of this policy indicates your consent for us to disclose information to teachers, childcare educators, GPs, paediatricians, psychologists, allied health providers, and NDIS personnel, unless you have otherwise requested that we do not in writing.

• We may disclose information without consent if there is serious risk to a person, suspected abuse or neglect, or where otherwise required by law.
  
  

Storage and security

• Records are stored in password-protected digital folders or password-protected client management software.

• We may use secure third-party services (such as Google Workspace or Splose) to store information. These services may store data on servers in Australia or overseas. We take reasonable steps to ensure your information remains protected.

• Access is limited to the treating clinician.

• We retain adult records for 7 years after the last service, and children’s records until age 25, in line with professional and legal requirements.
  
  

Email and electronic communication

• Email is convenient but not perfectly secure. You may opt out of email communication at any time.

• If you remain opted in, you authorise us to send reports, invoices, and other information to the addresses you provide.

• We can password-protect documents on request.
  
  

Access and correction

• You may request access to your records at any time.

• We will respond within a reasonable period and may charge a reasonable cost-recovery fee for copying.

• If information is inaccurate or incomplete, you may request correction.
  
  

Data breaches

• If a data breach occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.
  
  

Questions or complaints

• If you have questions or concerns about privacy, please contact Super Speech HQ at info@superspeechhq.com.au.

• If you are not satisfied, you may contact:

  • NDIS Quality and Safeguards Commission – 1800 035 544

  • Office of the Australian Information Commissioner (OAIC) – 1300 363 992
    
    

Updates to this policy

We may update this policy from time to time. The latest version will always be available on request.